Alysha Myers leads the Customer Experience team for Washington State Department of Licensing. She’s passionate about looking at our business from a customer perspective, building champions and advocates for customers, and helping Washington State government apply customer experience to the services we provide.

Prior to leading the CX team, Alysha served 20+ years in many roles across business and technology. She most recently served as DOL’s Enterprise Business Alignment Services Administrator, supporting integration of an enterprise program management office into a new division and helping lead a project team to cross the finish line with an award-winning website redesign. She served as a business architect at DOL for 4 years, 8 years as a business or systems analyst at DOL and DES, and has been part of 3 statewide HR system implementation projects. Her certifications include Professional in Human Resources, Prosci Change Management Practitioner, and Certified Diversity Executive, and she holds a bachelor’s degree in Business Administration – Human Resources from Central Washington University.  She’s an Olympia native, third generation public servant, mom of 2 amazing kids, and is usually covered in sawdust and paint from DIY projects.